FAQ
🐾 Frequently Asked Questions
Smuggle Paw – Where Pets Come First!
1. What kind of pets do you cater to?
We carry products for dogs and cats. Some products can be also used to other pets.
2. Where can I find size charts?
Size charts can be found on every product description.
3. How long does the shipping take?
Shipping usually takes from 3-14 business days. If your order hasn't arrived in 14 business days send an email to @kauppakone67@gmail.com or ask in the store chat.
4. Where can I see my order tracking?
You can track your order on the Track my order page.
5. How can I take contact on support?
You can take contact on us from the store chat, which is located on the right bottom corner. Or you can email us at kauppakone67@gmail.com.
6. What’s your return policy?
Unopened items can be returned or exchanged within 14 days of purchase with a receipt. If something’s not right, we’ll make it right — just ask!
7. Do you have a loyalty program?
Yes! Join our Smuggle Paw Perks program and earn rewards, discounts, and special offers just for shopping with us. Ask in-store or sign up online!
8. What kind of materials are used to your products?
You can see the materials used on our products on every product description.
9. What payment methods do you offer?
You can pay with Google pay, Apple pay, American Express, Visa, PayPal, Maestro, Mastercard, Shop Pay and Union Pay.